We want you to love every item you receive, but we understand that there are times when you may want to arrange a return.
If you’re not 100% happy with your purchase, you can return it to us in its original condition and original packaging with a completed returns form within 14 days for a full refund, excluding delivery fees.
You are responsible for covering the cost of returning items to us. Please take care to keep all packaging as we can only accept returns with the original packaging. It is important to include your completed returns form to help our team identify your order. Without this, we may be unable to complete your refund or exchange. Please note, it takes up to five days to process a return though this may be longer without a completed returns form.
If you believe your item is faulty, please contact our Customer Care team on email@example.com to organise a replacement or return.
If an item is agreed to be faulty or defective, you will not be responsible for covering the returns postage cost
We’re happy to offer an exchange for an alternative item, providing there is available stock. Please email firstname.lastname@example.org and our Customer Care team will arrange this for you. Please note that you are responsible for the returns postage cost.